Engagement Operating Model

Welcome to i-TOM

An interactive, AI-assisted Target Operating Model blueprint.

Navigate a fully populated operating model, and put questions to it in plain language.

What this model contains:

A fully populated Target Operating Model for a mid-size professional services firm — a consultancy that wins work, delivers it, bills it and closes it.

It carries both states: how the firm works today, and the target it is moving to. The gap between the two is the change being proposed.

Everything in it is fictional. No real client, person or vendor appears anywhere.

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19 stages33 systems28 datasets67 rules11 roles554 relationships34 open or assumed7 contested

What is unresolved here is recorded as unresolved rather than smoothed over. Every open item carries an owner: the open list is an output of this model, not a shortfall in it.