Client engagement lifecycle

One chain, and the dimensions that hang off it. Follow a phase into its stages, or an axis into the view that draws it. Everything below is generated from the model, so the picture cannot drift from what the model contains.

The chain

1Pursue4 stages · 2 open 2Onboard4 stages 3Deliver6 stages · 3 open 4Bill and collect2 stages 5Close3 stages · 1 open

19 stages in 5 phases, first trigger to close. Every stage, in order.

The axes

ProcessWhat happens, and in what order46 process · Target lifecycle OrganisationWho decides, and who acts under them7 agent, 11 role · no view draws this yet LocationWhere the work is done, and under which jurisdiction7 location · no view draws this yet RulesWhat is decided, and what makes it true67 rule · Rule enforcement map DataWhat each decision needs, and who owns it28 dataset · Data ownership matrix SystemsWhat runs it, and how the parts connect37 interface, 33 system · Target systems by stage

Declared and not yet drawn as a dimension: Organisation, Location. Reachable through the entity register. What is and is not covered.