Client acceptance is a separate decision from winning the work, and the firm can decline at this point. Risk rating is set here and drives how much due diligence the next stage performs.
A client the firm has worked with before still passes through this stage: the relevant question is whether anything has changed, not whether they are known.
Open, 2 item(s)
State
What
Position or reason
Owner
assumed
RUL-18 A returning client is reassessed, not assumed
Assumed policy. The question is whether anything has changed, not whether the client is known.
Risk and Compliance
contested
Data: Client
Three claimants. CRM holds the relationship, practice holds the engagement party, finance holds the billing entity. All three are edited independently.
Managing Partner
Boundary
Trigger (in)
The client indicates acceptance of a proposal.
Output (out)
A client accepted onto the firm's books, or declined with a reason.
Requires
proposal-issued
Produces
client-accepted
Floor: can this run itself
Position
review
Manual because
risk
Basis
Risk rating is calculated and the acceptance decision is taken by a person. The firm's exposure to a client is not a threshold.
Confirmed by
nobody named
Behaviour: what runs it
Systems
Contacts, Engagement register
Data
Dataset
Authoritative source
Also in
State
Owner
Client
none
Contacts, Engagement register, Billing and receivables
contested
Managing Partner
Engagement
Engagement register
General ledger, Pipeline
settled
Engagement Lead
Rules: what is decided here
ID
Rule
State
Enforced by
Basis
Owner
RUL-16
Client acceptance is a decision separate from winning the work
defined
Managing Partner role
The firm may win work and decline the client.
Managing Partner
RUL-17
Every client carries a risk rating
defined
Engagement register
Mandatory on the engagement record; drives due diligence depth.
Risk and Compliance
RUL-18
A returning client is reassessed, not assumed
assumed
Risk and Compliance Officer role
Assumed policy. The question is whether anything has changed, not whether the client is known.